Refund policy

Returns & Refund Policy

Yukti Herbs Store (store.yuktiherbs.com)

Last Updated: 12 September 2026

1. Overview

At Yukti Herbs Store (store.yuktiherbs.com), our products are Ayurvedic herbal supplements and wellness consumables. Owing to the health, hygiene, and consumable nature of these products, we do not accept returns for reasons of change of mind, and we do not accept returns of opened or unopened products except in the specific circumstances described below.

2. Eligibility for Return / Replacement

We will offer a free replacement or refund only in the following cases:

• The product received is damaged or tampered with in transit.

• An incorrect product or variant was delivered.

• One or more items are missing from your order.

• The product delivered is expired or has a near-expiry shelf life.

• The product has a genuine manufacturing defect.

3. Reporting Window & Evidence Required

Any issue covered under Section 2 must be reported to our customer support team within 48 hours of delivery. To help us process your claim quickly, please share:

• Your order ID.

• Clear photographs or a video of the received package, the product, and the label/batch details.

• An unboxing video is strongly recommended for damage or missing-item claims.

Claims reported after this window, or without adequate evidence, may not be entertained.

4. What Is Not Eligible for Return

• Products that have been opened, used, or consumed, other than for the reasons listed in Section 2.

• Products returned without their original packaging, seal, or label.

• Change-of-mind returns, including for unopened products.

• Free gifts, samples, or promotional items.

• Products purchased during sale, clearance, or marked as non-returnable at the time of purchase.

5. Process for Return / Replacement

Please write to us at support@yuktiherbs.com or call +91 8288614048 with your order ID and supporting evidence. Our team will verify the claim, which may take 2-3 business days, and will then arrange a replacement (preferred, subject to stock availability) or process a refund.

6. Refund Method & Timeline

Once a refund is approved:

• Refunds for prepaid orders are credited to the original mode of payment within 7-10 business days of approval.

• Refunds for the prepaid/advance portion of Partial COD orders are processed via bank transfer or UPI within the same timeline, once the customer's bank details are shared.

• Where applicable, we may offer store credit as an alternative to a monetary refund, at the customer's preference.

7. Return Shipping

Where a product needs to be sent back to us for a verified case under Section 2 (damaged, wrong item, or defective), we will arrange a reverse pickup or reimburse reasonable return shipping costs. Return shipping costs are not covered for claims outside the eligibility criteria in Section 2.

8. Right to Refuse

Yukti Herbs reserves the right to refuse a replacement or refund request if the claim appears fraudulent, is reported outside the stipulated window, or does not meet the eligibility criteria set out in this Policy.