Privacy policy

Privacy Policy

Yukti Herbs Store (store.yuktiherbs.com)

Last Updated: 12 September 2026

1. Introduction

This Privacy Policy explains how Yukti Herbs ("we", "us", "our") collects, uses, discloses, and safeguards the personal information of visitors and customers ("you") of Yukti Herbs Store (store.yuktiherbs.com). By accessing or using our website or placing an order with us, you agree to the collection and use of information in accordance with this Policy.

2. Information We Collect

We may collect the following categories of information when you use our website or place an order:

• Personal details you provide: name, email address, phone number, shipping and billing address.

• Order details: products purchased, order value, order history, and preferences.

• Payment information: processed directly by our third-party payment gateway partners; we do not store your full card, UPI, or net-banking credentials on our servers.

• Technical information: IP address, browser type, device information, pages visited, and time spent on the website, collected automatically through cookies and similar technologies.

• Communications: any information you share with us via email, phone, WhatsApp, or customer support forms.

3. How We Use Your Information

We use the information we collect to:

• Process, confirm, and deliver your orders.

• Communicate with you regarding order status, delivery updates, and customer support.

• Send promotional offers, newsletters, and product updates (you may opt out at any time).

• Improve our website, products, and customer experience.

• Detect and prevent fraud, unauthorised transactions, and misuse of our website.

• Comply with applicable legal and regulatory requirements.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance browsing experience, remember your preferences, and understand website usage. This includes:

• Essential cookies required for the website and cart/checkout to function.

• Analytics cookies to understand how visitors use our website.

• Marketing and retargeting cookies/pixels (such as Meta Pixel and Google Ads tags) used to show you relevant advertisements.

You can control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information only with:

• Logistics and courier partners, to enable order delivery.

• Payment gateway providers, to process payments securely.

• IT, hosting, and customer support service providers who assist in operating the website, bound by confidentiality obligations.

• Government authorities or law enforcement agencies, where required by applicable law, court order, or to protect our legal rights.

6. Data Storage and Security

We implement reasonable technical and organisational security practices, in line with the Information Technology Act, 2000 and applicable rules, to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Payment transactions are processed through secure, encrypted, PCI-DSS compliant third-party payment gateways.

7. Your Rights

In accordance with the Digital Personal Data Protection Act, 2023 and other applicable data protection laws, you have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Withdraw consent for marketing communications at any time.

• Request deletion of your personal information, subject to our legal and record-keeping obligations.

• Raise a grievance regarding the handling of your personal information.

To exercise any of these rights, please contact us using the details provided at the end of this Policy.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, including order processing, customer support, tax and accounting requirements, and dispute resolution, unless a longer retention period is required by law.

9. Children's Privacy

Our website and products are intended for use by individuals aged 18 years and above, or by minors under the supervision of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites and encourage you to review their respective privacy policies.

11. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically.